We're here to help
Support, when you need it.
Browse the FAQ, follow troubleshooting steps, or send us a note — we respond within one business day.
Email support@scholars-notes.appResponse time: within 24 hours, Mon–Fri.
Send us a message
Frequently asked
Is Scholars Notes free to download?
Yes. Scholars Notes is free to download on the App Store. Some advanced AI features are part of an optional subscription.
Which devices are supported?
iPhone and iPad running a current version of iOS / iPadOS.
How is my data protected?
Account data is stored with encryption in transit. See our Privacy Policy for details.
Can I use Scholars Notes offline?
Notes stay on your device. AI features need a connection.
How do I cancel my subscription?
Settings → Apple ID → Subscriptions on your iPhone or iPad.
Troubleshooting
- App won't open — Force quit and reopen. Restart the device if needed.
- Sync issues — Check iCloud, then pull-to-refresh in the app.
- AI guide failed — Confirm connection; files should be under 25MB.
- Lost notes — Trash in Settings keeps deleted notes for 30 days.